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版本:2.1

生效日期:2026 年 9 月 24 日

重要提示: 本《用户协议》是您与 Moe API 服务运营方之间具有约束力的协议。Moe API 仅面向当前位于中国大陆以外地区的海外用户开放,不面向位于中国大陆境内的用户。您注册账户、勾选同意、访问 API 或以其他方式使用 Moe API,即表示您已阅读、理解并同意受本协议、《隐私政策》和《个人信息跨境提供规则》约束,并明确声明和确认:您当前实际位于中国大陆以外地区,将仅从境外访问和使用服务,且具备所在地法律要求的资格。您注册和使用服务时,必须遵守您所在地、请求发起地、内容面向地区及具体使用场景所适用的法律法规;如您的实际位置、适用法律或上游政策限制或禁止使用本服务或相关模型,您不得注册、访问或继续使用。请特别关注加粗或以重要提示方式展示的海外用户资格、账户安全、服务使用规则、费用结算、数据处理、跨境处理、第三方服务、服务可用性、暂停与终止、免责及责任限制条款。

1. 协议的订立与适用范围

本《用户协议》(以下简称“本协议”)由访问或使用 Moe API 的个人、组织或其他实体(以下简称“您”)与 Moe API 服务运营方(以下简称“我们”)共同订立。本协议适用于 Moe API 网站、控制台、API 接口以及我们明确引用本协议的相关服务(合称“服务”)。

如果您代表组织使用服务,您确认已经获得代表该组织接受本协议的充分授权;在此情况下,“您”同时指该组织及代表该组织使用服务的人员。

您必须达到所在国家或地区规定的独立订立本协议和使用网络服务的法定年龄,并具有相应民事行为能力。未达到前述条件的人员仅可在父母或法定监护人审阅、同意并监督的情况下使用服务。

本服务的目标用户和服务区域均为中国大陆以外地区。无论您的国籍、账户注册地、联系方式、支付方式或所使用的客户端为何,只要您当前实际位于中国大陆境内,即不属于本服务面向的用户范围,不得注册、登录、调用 API 或以其他方式访问和使用服务。

2. 服务内容与第三方服务

Moe API 提供统一的大模型 API 接入、请求转发、路由选择、账户额度、计费及使用记录等功能。我们可以根据您请求的模型、所选分组、渠道状态、容量及路由策略,将请求转发至一个或多个上游模型服务商。

Moe API 并非相关基础模型的开发者或所有者。模型能力、内容规则、速率限制、区域限制、数据处理方式及可用性可能由上游模型服务商决定,并可能同时受其服务条款和政策约束。第三方网站、软件、客户端或服务由相应第三方独立提供,我们不对第三方服务作出超出适用法律要求的保证。

您理解并同意,Moe API 的销售分组是服务质量、协议、渠道范围和计费规则的产品化组合,并不代表某一固定上游、固定账户或固定网络路径。除明确标注为固定渠道的产品外,我们可依据稳定性、容量、延迟、错误率和成本在符合该分组说明的渠道之间进行路由或切换。不同协议的分组可能使用不同请求格式,您应按照模型广场和文档选择与客户端相匹配的分组。

3. 账户注册与访问

3.1 注册资格与信息

您应提供合法、准确、完整且不具有误导性的注册信息,并在相关信息发生变化时及时更新。用户名、显示名称及其他账户资料不得冒用他人身份,不得侵犯他人合法权益,也不得包含违法或明显不当内容。

完成注册不表示您所在国家或地区允许使用本服务或其中的全部模型。您应在注册和使用前自行确认相关行为符合当地适用的法律法规及监管要求;如当地适用规则不允许,您不得注册、访问或使用相关服务。

您在注册页面勾选同意本协议并提交注册,即构成您对我们作出的明确声明与保证:您已知晓本服务不面向中国大陆境内用户,您当前实际位于中国大陆以外地区,并将仅从境外访问和使用服务。该确认是我们决定是否向您提供账户及服务的重要依据。

您不得使用 VPN、代理、隧道、远程控制、虚假定位、代注册、借用境外身份或其他技术或非技术手段,隐瞒、伪造实际位置,规避地区限制或使中国大陆境内人员访问和使用服务。若您的实际位置发生变化而不再符合上述条件,您应立即停止访问和使用服务。

未经我们明确允许,您不得通过脚本、设备集群、虚假身份或其他自动化方式批量注册账户;不得通过多个账户规避封禁、速率限制、计费规则、活动规则或安全控制;不得买卖、出租、转让被盗账户或以其他方式协助未经授权的访问。

3.2 组织账户

如果您使用组织提供的邮箱、凭证或资金注册或使用服务,该组织可能对账户拥有管理权。您应当遵守该组织的内部规则,并确认自己有权代表该组织处理相关数据和产生费用。

3.3 凭证安全

密码、会话信息和 API Key 均属于账户凭证。您应采取合理措施保护凭证,仅在可信设备、应用和服务中使用,不得将其提交至公开仓库、公开网页、公开聊天记录或其他不安全位置。

除因我们自身原因直接造成的未经授权访问外,您应对通过您账户或凭证发起的活动及产生的费用负责。发现账户、密码或 API Key 可能泄露时,您应立即停用相关 Key、修改密码,并通过站内公布的支持渠道通知我们。

4. 服务使用规则

您使用服务时,必须遵守您所在国家或地区、请求发起地、内容面向地区及具体使用场景所适用的法律法规,并遵守相关模型服务商适用的使用政策。涉及跨境处理时,您还应自行确认数据保护、内容监管、出口管制、经济制裁及行业监管要求。

您不得直接、间接或协助他人将服务、账户、API Key、输入、输出、模型能力或相关工具用于以下活动:

  1. 实施、促进、指导、组织或传播任何违法、欺诈、诈骗、侵权、危险或有害行为;
  2. 侵犯知识产权、隐私权、个人信息权益、人格权、商业秘密或其他合法权益;
  3. 实施未授权访问、端口或漏洞扫描、漏洞利用、恶意代码或木马传播、凭证窃取、撞库、钓鱼、勒索软件、僵尸网络、拒绝服务或分布式拒绝服务攻击、算力劫持,或者其他网络攻击、破坏、干扰及超出合法授权范围的安全测试;
  4. 以技术或非技术手段规避、绕过、移除、干扰或削弱地区限制、内容过滤、安全策略、风控规则、请求频率、并发数、Token 或额度限制、计费规则、模型能力限制、客户端限制以及我们或上游服务商设置的其他保护措施,包括轮换账户或 API Key、伪造请求或客户端标识、拆分或重放请求等行为;
  5. 生成、获取、处理、存储、传播、推广或交易淫秽色情、性剥削、涉及未成年人的色情或不当内容、赌博、毒品、违禁品、非法武器,或者为上述活动提供引流、支付、技术支持及其他便利;
  6. 生成、获取、处理、存储、传播或者协助传播政治敏感、危害国家安全或公共安全、煽动颠覆国家政权、分裂国家、恐怖主义、极端主义、仇恨、暴力或其他受到适用法律法规限制的内容;
  7. 生成或传播骚扰、威胁、歧视、诽谤、仇恨、剥削、非自愿私密内容、自残引导或其他可能对个人和社会造成现实伤害的内容;
  8. 未经合法授权处理个人敏感信息、国家秘密、商业秘密、医疗记录、生物识别信息或其他受严格监管的数据;
  9. 伪造身份、来源、事实或模型输出,冒充他人或机构,实施虚假宣传、舆论操纵、垃圾信息传播,或者以足以误导他人的方式声称模型生成内容完全由人类创作;
  10. 通过脚本、设备集群、虚假身份、批量账号、代理转发、异常重试、恶意高并发或其他方式批量注册、滥用资源、规避封禁、套取优惠、逃避计费或影响服务稳定性;
  11. 干扰、探测、攻击或破坏 Moe API、上游服务商、网络设施、支付系统、其他用户或第三方系统的正常运行与安全;
  12. 从事适用法律、监管机构、上游模型政策、本协议或我们公布的其他规则所禁止或限制的活动。

上述限制适用于您直接使用服务的行为,也适用于通过客户端、脚本、代理、插件、智能体、批量任务、自动化流程、下游应用或终端用户实施的行为。您应确保获得您账户、API Key 或下游应用访问权限的人员遵守本协议,并对其在您控制范围内的使用承担责任。

我们可以采用自动化规则、内容与行为风险识别、速率限制、人工复核及其他合理措施发现和处置疑似违规行为。我们未能事先发现、拦截或删除某项请求或输出,不代表该行为获得许可,也不减轻您应承担的责任。

5. 输入、输出与知识产权

“输入”是指您通过服务提交的提示词、消息、文件、图片、音频、数据及其他材料;“输出”是指模型根据输入生成并通过服务返回的内容;输入与输出合称“内容”。

您保留对输入依法享有的权利,并确认拥有提交、处理和转发输入所需的全部权利、许可及授权。您对输入、对输出的使用以及由此产生的后果负责,并应确保内容及其使用不违反本协议、适用法律或第三方权利。

在适用法律及相关上游服务条款允许的范围内,Moe API 不主张对您的输入或输出享有所有权。由于生成式人工智能的性质,输出可能不具有唯一性,其他用户可能获得相同或相似的输出;本条不影响其他用户或第三方对其内容依法享有的权利。

模型输出可能包含错误、不完整、过时、具有偏差或不适合特定场景的信息。您应在使用或传播输出前进行必要的人工审查,不得将输出作为医疗、法律、金融、安全、人事或其他高影响决定的唯一依据,也不得将其视为专业意见的替代。

6. 数据处理与隐私

对于默认的实时 API 转发服务,Moe API 不将提示词、消息正文、上传文件或图片、Base64 图片数据以及模型响应正文作为平台业务数据持久化保存。为完成当次请求,相关内容会在内存或临时存储中处理,并转发给选定的上游模型服务商;请求处理结束后,本站用于处理请求正文的临时存储会被清理。

上游模型服务商必须接收生成结果所需的请求内容,其处理地点、保留期限、训练政策及合规措施不由 Moe API 单方面控制。您应根据所选模型、上游服务商和具体使用场景评估是否适合提交相关内容。

为提供账户、额度、计费、故障排查和安全防护功能,我们会处理并保存必要的账户信息和技术元数据,包括账户标识、经安全处理的密码、API Key 信息、余额、模型、Token 数量、计费单位、费用、响应耗时、状态、请求编号及必要的安全日志。有关信息类别、用途、共享、跨境处理、留存和用户权利的详细说明,请参阅《隐私政策》。

如果未来某项可选功能必须持久化保存内容,我们将在启用前明确说明所保存的内容、处理目的和保存期限,并依法取得必要授权或同意。

7. 费用、计费与退款

模型价格、分组倍率、计费单位及适用规则以请求发生时服务页面显示的信息为准。费用根据平台记录的模型、Token、图片、音频、视频或其他计费单位计算。不同模型及服务商可能采用不同的分词、缓存和计费方法。

充值余额仅可用于购买服务,不构成银行存款、电子货币或法定货币账户,除非适用法律另有规定。已经实际提供并消耗的服务通常不予退款。未消耗余额的退款将依据适用法律、支付渠道规则、活动条款及实际处理成本办理;本条不限制消费者依法享有且不得被排除的权利。

如您对计费存在异议,应在发现后及时通过站内公布的支持渠道提出,并提供账户、请求编号、发生时间及其他合理必要的信息。为保护账户安全,请勿提供完整密码或完整 API Key。

我们可以调整价格、倍率或计费规则。对您具有重大不利影响的调整,我们将在合理可行的范围内提前通过站内公告或其他适当方式通知;调整不追溯适用于生效前已经完成的请求。

8. 服务可用性与变更

我们将采取商业上合理的措施维护服务稳定性,但不保证所有模型或功能持续可用、无中断、无延迟或无错误。上游故障、网络波动、容量限制、维护、政策变化、法律要求及不可抗力均可能导致限流、路由切换、功能受限或临时中断。

我们可以新增、修改、替换、暂停或停止模型、渠道、功能及服务区域。对价格、核心功能或用户权益具有重大影响的变更,我们将在合理可行的范围内提前通知。

9. 暂停与终止

如我们合理认为您的行为违反本协议、适用法律或上游政策,您不符合或虚假陈述海外用户资格,您从中国大陆境内访问服务,您试图绕过任何限制或安全措施,或者相关行为涉及网络攻击、黄赌毒、政治敏感及其他禁止内容,危及服务、其他用户或第三方安全,可能造成欺诈、损失或法律责任,或者您未按约支付费用,我们可以立即采取身份或位置核验、拒绝请求、内容拦截、限流、停用 API Key、暂停或终止账户、限制关联账户及其他合理措施。对于紧急安全事件、明显违法违规行为或重大风险,我们可以在不事先通知的情况下采取措施。

在适用法律要求或允许的范围内,我们可以保留与疑似违法违规、攻击、欺诈和规避行为有关的必要技术记录及证据,并向有权机关报告或配合依法进行的调查、取证和处置。

您可以停止使用服务,并通过控制台提供的功能删除账户。账户终止后,您使用服务的权利随即终止;依法必须保留或为完成结算、处理争议、防止欺诈和维护安全所合理需要的有限记录,仍可能在必要期限内保存。

10. 免责声明与责任限制

在适用法律允许的最大范围内,服务按“现状”和“可用状态”提供。我们不就特定模型输出的准确性、完整性、唯一性、持续可用性或对特定用途的适用性作出明示或默示保证。

在适用法律允许的最大范围内,我们及相关运营人员不对因使用或无法使用服务产生的间接、附带、特殊、惩罚性或后果性损失承担责任,包括利润、收入、商誉、数据或商业机会损失。任何责任限制均不适用于依法不得限制或排除的责任,也不影响消费者依法享有的强制性权利。

模型输出可能不准确、不完整、过时、具有偏见或不适合您的使用场景。您不得将模型输出直接作为医疗、法律、金融、就业、教育、信贷、安全或其他高影响决策的唯一依据;在采取行动或向第三方发布前,您应进行必要的人工审核、事实核验和专业评估。

11. 用户声明、赔偿与第三方索赔

您声明并保证:您当前实际位于中国大陆以外地区,不会从中国大陆境内访问或使用服务,不会隐瞒、伪造位置或协助不符合条件的人员使用服务;您有权提交输入内容并授权完成请求所必要的处理;您的使用以及您所管理的终端用户的使用不会违反适用法律、第三方权利、保密义务或上游政策;您代表组织使用服务时已取得充分授权;您不会依赖服务从事需要我们具备特定行业许可、认证或受托资格的活动,除非我们另有书面确认。

在适用法律允许的范围内,因您的输入、输出使用、违法违规行为、侵权行为、违反本协议或未取得必要授权而导致第三方向我们提出索赔、调查、处罚或要求的,您应承担相应责任,并赔偿我们因此合理发生的直接损失和必要费用。该条款不要求消费者承担依法不得转移的责任,也不免除我们应依法承担的责任。

12. 协议变更与通知

我们可以因服务发展、技术变化、安全要求、法律法规或上游政策变化而更新本协议。重大变更将通过站内公告、账户通知或其他合理方式告知,并标明更新后的生效日期。除适用法律另有要求外,您在新版本生效后继续使用服务,即表示接受更新后的协议;如您不同意,应停止使用服务并妥善处理账户和剩余余额。

13. 一般条款

如果本协议任何条款被认定为无效或不可执行,其余条款仍继续有效。我们未立即行使或执行某项权利,不构成对该权利的放弃。未经我们书面同意,您不得转让本协议项下的账户、权利或义务;我们可以在合并、重组、资产转让或运营主体变更时依法转让本协议。

本协议与《隐私政策》《个人信息跨境提供规则》以及服务页面明确引用的其他规则,共同构成您与我们就服务使用达成的完整约定。因本协议或服务产生的争议,双方应首先通过善意协商解决;协商不成的,依有管辖权的法院和适用法律处理。本条不排除适用法律赋予消费者的强制性管辖权或救济途径。

中文版本与英文版本用于服务的主要用户群体。两个版本出现解释差异时,应结合条款目的、适用法律及对用户权益更有利且可执行的解释确定,不得利用翻译差异规避法定义务或扩大任何一方依法不得扩大的责任。

14. 联系我们

如您对账户、计费、隐私或本协议有疑问,请通过站内公告所公布的支持渠道联系我们。为便于核查,请提供请求编号和发生时间;请勿发送完整密码、完整 API Key 或与问题无关的请求正文。


English Version

Version: 2.1

Effective Date: September 24, 2026

Important Notice: These Terms of Use form a binding agreement between you and the operator of the Moe API service. Moe API is available only to overseas users who are currently located outside mainland China and is not offered to users located within mainland China. By creating an account, selecting the acceptance checkbox, accessing an API, or otherwise using Moe API, you acknowledge that you have read, understood, and agreed to these Terms, the Privacy Policy, and the Personal Information Cross-Border Transfer Rules, and you expressly represent and confirm that you are physically located outside mainland China, will access and use the Services only from outside mainland China, and satisfy the eligibility requirements of the laws applicable to you. If your actual location, applicable law, or an upstream policy restricts or prohibits use of the Services or a related model, you must not register, access, or continue using it. Please review in particular the highlighted provisions concerning overseas-user eligibility, account security, acceptable use, fees, data processing, international processing, third-party services, availability, suspension and termination, disclaimers, and limitations of liability.

1. Agreement and Scope

These Terms of Use (the “Terms”) are entered into by the individual, organization, or other entity accessing or using Moe API (“you”) and the operator of the Moe API service (“we,” “us,” or “Moe API”). They apply to the Moe API website, console, APIs, and any related service that expressly refers to these Terms (collectively, the “Services”).

If you use the Services on behalf of an organization, you represent that you have authority to accept these Terms for that organization. In that case, “you” includes both the organization and the persons using the Services on its behalf.

You must have reached the age and legal capacity required to enter into these Terms and use online services where you live. Anyone who does not satisfy those requirements may use the Services only with review, consent, and supervision by a parent or legal guardian.

The intended users and service region for the Services are outside mainland China. Regardless of your nationality, account-registration location, contact information, payment method, or client software, if you are physically located within mainland China, you are outside the intended user scope and must not register, sign in, call an API, or otherwise access or use the Services.

2. Services and Third-Party Services

Moe API provides unified access to AI model APIs, request relay, routing, account balance, billing, and usage records. We may route a request to one or more upstream model providers according to the requested model, selected group, channel condition, capacity, and routing policy.

Moe API does not develop or own the underlying models. Model capabilities, content rules, rate limits, regional restrictions, data practices, and availability may be determined by upstream providers and may also be subject to their terms and policies. Third-party websites, software, clients, and services are provided independently by their respective operators.

You understand that a Moe API sales group is a productized combination of service level, protocol, channel scope, and billing rules; it does not necessarily represent one fixed upstream provider, account, or network path. Unless a product is expressly described as fixed-route, we may route or switch among channels that meet the group description based on stability, capacity, latency, error rate, and cost. Protocol-specific groups may use different request formats, and you must select the group matching your client as described in the Model Marketplace and documentation.

3. Account Registration and Access

You must provide lawful, accurate, complete, and non-misleading registration information and keep it current. Account names and profile information may not impersonate another person, infringe legal rights, or contain unlawful or clearly inappropriate material.

Registration does not mean that the Services or every available model may lawfully be used in your country or region. Before registering or using the Services, you are responsible for confirming compliance with locally applicable laws, regulations, and regulatory requirements. If those rules do not permit the relevant activity, you must not register for, access, or use the relevant Services.

By checking the acceptance box on the registration page and submitting your registration, you make an express representation and warranty to us that you understand the Services are not offered to users within mainland China, that you are physically located outside mainland China, and that you will access and use the Services only from outside mainland China. This confirmation is a material basis on which we decide whether to provide you with an account and the Services.

You may not use a VPN, proxy, tunnel, remote-control service, false location, registration agent, borrowed overseas identity, or any other technical or non-technical means to conceal or falsify your actual location, evade geographic restrictions, or enable a person located within mainland China to access or use the Services. If your actual location changes so that you no longer meet these conditions, you must immediately stop accessing and using the Services.

Unless we expressly permit otherwise, you may not create accounts in bulk through scripts, device clusters, false identities, or other automated means; use multiple accounts to evade suspension, rate limits, billing rules, promotion rules, or security controls; or buy, sell, rent, transfer, or facilitate access to stolen accounts.

Passwords, sessions, and API keys are account credentials. You must protect them and use them only on trusted devices, applications, and services. Except where unauthorized access results directly from our own acts or omissions, you are responsible for activity and charges made through your account or credentials. If a credential may have been compromised, promptly disable the relevant key, change your password, and notify us through the support channel announced on the site.

4. Acceptable Use

You must comply with the laws and regulations applicable where you live, where a request originates, where content is directed, and to the relevant use case, together with the applicable policies of upstream model providers. For cross-border use, you are responsible for data protection, content regulation, export controls, economic sanctions, and industry-specific requirements.

You may not directly, indirectly, or assist another person to use the Services, an account, API key, Input, Output, model capability, or related tool for any of the following:

  1. carrying out, facilitating, instructing, organizing, or distributing unlawful, fraudulent, deceptive, infringing, dangerous, or harmful activity;
  2. infringing intellectual-property, privacy, personal-data, publicity, trade-secret, or other legal rights;
  3. unauthorized access, port or vulnerability scanning, exploitation, malware or Trojan distribution, credential theft, credential stuffing, phishing, ransomware, botnets, denial-of-service or distributed-denial-of-service attacks, cryptojacking, or any other cyberattack, disruption, or security testing beyond the scope of lawful authorization;
  4. technically or non-technically evading, bypassing, removing, interfering with, or weakening geographic restrictions, content filters, safety controls, risk rules, rate limits, concurrency limits, token or quota limits, billing rules, model-capability limits, client restrictions, or any other protective measure imposed by us or an upstream provider, including by rotating accounts or API keys, falsifying requests or client identifiers, splitting requests, or replaying requests;
  5. generating, obtaining, processing, storing, distributing, promoting, or trading in pornography, sexual exploitation, sexual or otherwise inappropriate content involving minors, gambling, illegal drugs, contraband, or unlawful weapons, or providing traffic, payment, technical support, or other facilitation for such activity;
  6. generating, obtaining, processing, storing, distributing, or facilitating politically sensitive content, content harmful to national or public security, advocacy of subversion or separatism, terrorism, extremism, hate, violence, or other content restricted by applicable law;
  7. generating or distributing harassment, threats, discrimination, defamation, hate, exploitation, non-consensual intimate content, encouragement of self-harm, or other content reasonably likely to cause real-world harm to individuals or society;
  8. processing sensitive personal information, state secrets, trade secrets, medical records, biometric information, or other strictly regulated data without lawful authorization;
  9. falsifying identity, source, facts, or model output; impersonating a person or organization; engaging in false advertising, influence manipulation, or spam; or misleading others by claiming that model-generated content was entirely human-created;
  10. using scripts, device clusters, false identities, bulk accounts, proxy relays, abnormal retries, malicious high concurrency, or other means for bulk registration, resource abuse, suspension evasion, promotion abuse, billing avoidance, or disruption of service stability;
  11. interfering with, probing, attacking, or compromising the normal operation or security of Moe API, an upstream provider, network infrastructure, a payment system, another user, or a third-party system; or
  12. any activity prohibited or restricted by applicable law, a regulator, an upstream-model policy, these Terms, or other rules we publish.

These restrictions apply both to your direct use and to use through a client, script, proxy, plugin, agent, batch task, automated workflow, downstream application, or end user. You must ensure that anyone with access to your account, API key, or downstream application complies with these Terms, and you are responsible for use within your control.

We may use automated rules, content and behavioral risk detection, rate limits, human review, and other reasonable measures to identify and address suspected violations. A failure to detect, block, or remove a request or Output in advance does not authorize the conduct or reduce your responsibility.

5. Inputs, Outputs, and Intellectual Property

“Input” means prompts, messages, files, images, audio, data, and other material you submit through the Services. “Output” means content generated from Input and returned through the Services. Input and Output are collectively “Content.”

You retain any rights you lawfully hold in Input and represent that you have all rights, permissions, and authority necessary for its submission, processing, and relay. You are responsible for Input, your use of Output, and the resulting consequences, including compliance with these Terms, applicable law, and third-party rights.

To the extent permitted by applicable law and the relevant upstream terms, Moe API does not claim ownership of your Input or Output. Because of the nature of generative AI, Output may not be unique, and other users may receive the same or similar output.

Output may be inaccurate, incomplete, outdated, biased, or unsuitable. You must conduct appropriate human review before using or sharing Output and must not rely on it as the sole basis for medical, legal, financial, safety, employment, or other high-impact decisions or as a substitute for professional advice.

6. Data Processing and Privacy

For the default real-time API relay service, Moe API does not persistently store prompts, message bodies, uploaded files or images, Base64 image data, or model response bodies as platform business data. Content is processed in memory or temporary storage and transmitted to the selected upstream provider to complete the request. Temporary request-body storage on Moe API is cleared after processing.

Upstream providers must receive the request content needed to generate a result. Their processing location, retention, training policy, and compliance measures are not controlled solely by Moe API. You must assess whether a selected model, provider, and use case are appropriate for the content submitted.

We process and retain the account and technical metadata necessary for accounts, balance, billing, troubleshooting, and security, including account identifiers, securely processed passwords, API-key information, balance, model, token counts, billing units, charges, latency, status, request identifiers, and necessary security logs. The Privacy Policy provides further details. If a future optional feature requires persistent content storage, we will disclose the content, purpose, and retention period before activation and obtain any authorization or consent required by law.

7. Fees, Billing, and Refunds

The prices, group multipliers, billing units, and rules displayed when a request is made apply to that request. Charges are calculated from the model and measured tokens, images, audio, video, or other billing units recorded by the platform. Models and providers may use different tokenization, caching, and billing methods.

Prepaid balance may be used only to purchase the Services and is not a bank deposit, electronic money, or legal-currency account unless applicable law provides otherwise. Charges for Services already delivered and consumed are generally non-refundable. Refunds of unused balance are handled in accordance with applicable law, payment-provider rules, promotion terms, and actual processing costs. Mandatory consumer rights remain unaffected.

We may change prices, multipliers, or billing rules. Where reasonably practicable, material adverse changes will be announced in advance and will not apply retroactively to requests completed before the change takes effect.

8. Availability and Changes

We use commercially reasonable measures to maintain the Services but do not guarantee that every model or function will remain available, uninterrupted, delay-free, or error-free. Upstream failures, network conditions, capacity limits, maintenance, policy changes, legal requirements, and events beyond reasonable control may result in rate limits, routing changes, restricted functionality, or temporary interruption.

We may add, modify, replace, suspend, or discontinue models, channels, functions, and service regions. Where reasonably practicable, we will provide advance notice of changes that materially affect pricing, core functionality, or user rights.

9. Suspension and Termination

We may immediately conduct identity or location verification, refuse requests, block content, rate-limit, disable API keys, suspend or terminate accounts, restrict related accounts, or take other reasonable measures if we reasonably believe that conduct violates these Terms, applicable law, or upstream policies; that you do not satisfy or have misrepresented overseas-user eligibility; that you are accessing the Services from within mainland China; that you are attempting to bypass a restriction or safety measure; that the conduct involves a cyberattack, pornography, gambling, illegal drugs, politically sensitive or other prohibited content; that it threatens the Services, users, or third parties; that it may result in fraud, loss, or legal liability; or that amounts remain unpaid. We may act without prior notice in an urgent security incident, an apparent legal or policy violation, or another material-risk situation.

To the extent required or permitted by applicable law, we may preserve necessary technical records and evidence relating to suspected illegality, attacks, fraud, or evasion, and report to or cooperate with competent authorities in a lawful investigation, evidence request, or enforcement action.

You may stop using the Services and delete your account through available console functions. Upon termination, your right to use the Services ends. Limited records required by law or reasonably necessary for settlement, disputes, fraud prevention, and security may be retained for the necessary period.

10. Disclaimers and Limitation of Liability

To the maximum extent permitted by applicable law, the Services are provided “as is” and “as available.” We make no express or implied warranty concerning the accuracy, completeness, uniqueness, continuous availability, or fitness for a particular purpose of any model output.

To the maximum extent permitted by applicable law, we and the persons involved in operating the Services are not liable for indirect, incidental, special, punitive, or consequential loss arising from use of or inability to use the Services, including loss of profit, revenue, goodwill, data, or business opportunity. These limitations do not apply to liability that cannot legally be limited or excluded and do not affect mandatory consumer rights.

Model outputs may be inaccurate, incomplete, outdated, biased, or unsuitable for your use case. You must not use an output as the sole basis for medical, legal, financial, employment, education, credit, safety, or other high-impact decisions. Appropriate human review, factual verification, and professional assessment are required before action or external publication.

11. User Representations, Indemnity, and Third-Party Claims

You represent that you are physically located outside mainland China, will not access or use the Services from within mainland China, and will not conceal or falsify location or assist an ineligible person to use the Services; that you have the right to submit all Input and authorize processing necessary to complete each request; that your use and the use of end users you manage do not violate applicable law, third-party rights, confidentiality duties, or upstream policies; that you hold adequate authority when acting for an organization; and that you will not rely on the Services for activities requiring us to hold a particular industry license, certification, or fiduciary status unless confirmed by us in writing.

To the extent permitted by applicable law, you are responsible for third-party claims, investigations, penalties, or demands resulting from your input, use of output, unlawful conduct, infringement, breach of these Terms, or failure to obtain required authorization, and must reimburse our reasonable direct loss and necessary costs arising from them. This provision does not transfer liability that consumers cannot legally bear and does not exclude liability we must retain by law.

12. Changes and Notices

We may update these Terms for service development, technology changes, security requirements, applicable law, or upstream policy changes. Material changes will be communicated through a site announcement, account notice, or another reasonable method and will identify the revised effective date. Unless applicable law requires otherwise, continued use after the effective date constitutes acceptance. If you disagree, you must stop using the Services and address your account and remaining balance.

13. General Terms

If any provision is held invalid or unenforceable, the remaining provisions remain in effect. A failure to enforce a right immediately is not a waiver. You may not assign your account, rights, or obligations without our written consent. We may assign these Terms in connection with a merger, reorganization, asset transfer, or change of operator as permitted by law.

These Terms, the Privacy Policy, the Personal Information Cross-Border Transfer Rules, and other rules expressly referenced by the Services constitute the complete agreement concerning use of the Services. The parties should first attempt in good faith to resolve disputes by consultation. Unresolved disputes will be handled under applicable law by a court of competent jurisdiction. Nothing in this provision removes any mandatory jurisdiction or remedy available to consumers.

The Chinese and English versions serve the principal user groups of the Services. If an interpretive difference arises, it must be resolved in light of the purpose of the provision, applicable law, and an enforceable interpretation protective of user rights. A translation difference may not be used to avoid a mandatory legal obligation or expand liability beyond what the law permits.

14. Contact

For questions about accounts, billing, privacy, or these Terms, use the support channel announced on the site. To assist investigation, provide the request identifier and time of occurrence, but never send a complete password, complete API key, or unrelated request content.

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